Privacy Policy

1. Information We Collect

To provide on-demand home maintenance and doorstep technician services, we may collect the following categories of information:

• Personal Identifiers: Name, mobile phone number, email address, and profile picture (when you sign up via mobile OTP or Google Sign-In).
• Location Data (Precise & Approximate): Your delivery address, postal PIN code, and device GPS location (when permission is granted) to accurately assign nearby verified service providers and estimate arrival times.
• Booking & Service Data: Selected service category, date, preferred time slot, instructions, and service history.
• Payment & Transaction Information: Transactions are securely processed via certified payment gateways (e.g., Razorpay, UPI). We do not store raw credit/debit card numbers or bank passwords on our servers.
• Device & Usage Data: IP address, device model, operating system version, browser type, and diagnostic crash logs to improve app performance.

2. How We Use Your Information

We use the collected data strictly for operational, support, and security purposes:

• To dispatch background-verified technicians and professionals to your doorstep.
• To provide live order tracking, booking confirmations, invoices, and service updates via SMS, WhatsApp, and push notifications.
• To provide seamless 30-Day rework warranty coverage and responsive customer support.
• To facilitate secure digital payments and issue refunds when applicable.
• To detect and prevent fraudulent bookings, unauthorized logins, and policy violations.

3. Sharing of Information

We never sell or rent your personal information to third parties for advertising or marketing. Information is only shared under the following conditions:

• With Assigned Service Professionals: Your name, service address, and contact number are shared strictly with the assigned technician solely for completing the scheduled service.
• With Infrastructure & Payment Service Providers: Trusted third-party vendors (such as cloud hosting, SMS gateways, and payment partners) operating under strict non-disclosure and data protection agreements.
• Legal Compliance: When required by applicable Indian laws, law enforcement authorities, or judicial court orders.

4. Mobile App Permissions (Android & iOS)

Our mobile application may request the following device permissions for specific features:

• Location Permission (ACCESS_FINE_LOCATION): Used to detect your current locality and auto-fill your service address. You can choose to disable this and manually enter your address.
• Camera / Storage: Used only if you choose to attach photos of an issue (e.g., damaged appliance or tap leakage) when booking or reviewing.
• Notifications: To deliver real-time booking alerts, technician arrival notices, and promo discounts.

5. Data Security & Retention

We implement industry-standard encryption protocols (SSL/TLS HTTPS) in transit and secure database storage at rest. Your account credentials and sensitive tokens are encrypted. We retain your information as long as your account remains active or as needed to comply with financial, tax, and legal auditing obligations.

6. Your Rights & Account Deletion

You have full control over your personal data:

• You can view, edit, or update your personal profile and saved addresses anytime in the Profile / Settings page.
• Account Deletion: In compliance with Google Play Store policies, users can request complete deletion of their account and associated personal data at any time by emailing us at support@sangathanportal.com with the subject "Delete My Account". All non-regulatory data will be permanently wiped within 7 working days.

7. Children's Privacy

Our services are intended exclusively for individuals aged 18 and older. We do not knowingly collect personal data from minors under the age of 18.